Refund Policy

This Refund Policy applies to purchases of Znaak subscription plans (Pro, Studio) and add-ons (Flex Pack), made via our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all orders placed through Znaak, and processes all refunds. This policy operates alongside Paddle's Buyer Terms and Refund Policy, which will govern in the event of any inconsistency.

If you are a consumer, you have the right to withdraw from your purchase within 14 days of your transaction date, in line with applicable consumer protection law. If you exercise this right before you have started using the subscription's paid features, you are entitled to a full refund.

If you began using the paid features of your subscription within the 14-day period (for example, creating projects beyond the Free plan limit), you acknowledge that this may affect your eligibility for a full refund, consistent with Paddle's Buyer Terms.

Outside the statutory withdrawal period, subscription charges are non-refundable, except:

• Where required by applicable law
• Where there was a duplicate charge or billing error on our part
• Where the Service was materially unavailable to you due to a fault on our end

Refund requests outside these cases are reviewed at our discretion, in coordination with Paddle.

You can cancel your subscription at any time from your account settings. Cancellation:

• Stops future billing — you will not be charged again after your current billing period ends
• Does not trigger a refund for the current billing period already paid, unless it falls within the 14-day statutory window described above
• Allows you to continue using paid features until the end of the period you've already paid for

The Flex Pack add-on follows the same terms as above — refundable within the 14-day statutory window if unused, non-refundable afterward, cancellable at any time to stop future renewal.

To request a refund, contact us at spaski@thehgc.xyz, or contact Paddle directly through paddle.net, since Paddle processes the actual transaction and refund as Merchant of Record.

We may update this Refund Policy from time to time. The version in effect at the time of your transaction governs that transaction.